What Information We Collect

Look, we only collect what we need to provide you with reliable financial analysis tools. This isn't about gathering everything possible—it's about getting the right data to serve you properly.

Personal Information You Provide

• Your name and contact details when you register for an account
• Business information if you're using our services for commercial purposes
• Payment information processed through secure third-party providers
• Communication records when you contact our support team
• Financial data you upload for analysis purposes

Information We Collect Automatically

When you use our platform, we gather technical information that helps us improve your experience. This includes your IP address, browser type, device information, and how you interact with our services. We use cookies and similar technologies—standard stuff that most websites rely on.

How We Use Your Information

Everything we collect serves a specific purpose. We're not hoarding data for the sake of it.

We might send you educational webinar invitations or updates about new features. You can opt out of marketing communications anytime—just click unsubscribe or adjust your preferences in your account settings.

Data Storage and Security

Your data sits on secure servers located in Australia. We use industry-standard encryption both when data travels across networks and when it's sitting in storage. Think of it as multiple locks on multiple doors.

Our Security Measures Include

• SSL/TLS encryption for all data transmission
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information internally
• Automated backup systems with redundancy protocols
• Staff training on data protection and privacy obligations

No system is completely bulletproof—that would be an unrealistic claim. But we invest heavily in protecting your information and respond quickly if anything suspicious happens. In the unlikely event of a data breach affecting your personal information, we'll notify you as required under Australian law.

Sharing and Disclosure

We keep your information close to the chest. Here's the full picture of when we might share data:

Service Providers

Some third parties help us deliver our services—payment processors, cloud hosting providers, analytics platforms. They only get access to information necessary for their specific function, and they're contractually bound to protect it.

Legal Requirements

If Australian law enforcement or regulatory bodies make a valid legal request, we'll comply. We might also disclose information to protect our rights, prevent fraud, or address security issues. But we'll push back on overly broad requests and notify you when legally permitted.

Business Transfers

If ovianelalune is acquired or merges with another company, your information would be part of that transaction. You'd be notified beforehand, and the new entity would need to honor this privacy policy.

Your Rights Under Australian Law

The Privacy Act gives you specific rights regarding your personal information. We take these obligations seriously.

Access and Correction

You can request access to the personal information we hold about you. Most of this is available directly through your account dashboard. If you find something incorrect, let us know and we'll fix it promptly. There's no charge for reasonable access requests.

Data Portability

Want to take your data elsewhere? You can download your financial analysis history and uploaded documents in standard formats. This process typically takes 3-5 business days for complete export files.

Deletion Requests

You can request deletion of your account and associated data. We'll process this within 30 days, though some information might need to be retained for legal compliance reasons—things like transaction records for tax purposes. We'll explain what needs to stay and why.

Marketing Preferences

Opt out of marketing communications anytime. You'll still receive essential service notifications, but promotional content stops immediately when you adjust your settings.

Data Retention Periods

We don't keep information longer than necessary. Here's what that looks like in practice:

• Active accounts: Data retained while your account remains active and for 12 months after your last login
• Financial records: Transaction history kept for 7 years to comply with Australian taxation requirements
• Support communications: Stored for 3 years to maintain service quality records
• Marketing data: Removed within 90 days of unsubscribing
• System logs: Automatically purged after 18 months unless required for ongoing security investigation

After these periods, information is either deleted or anonymized so it can't be traced back to you. Anonymized data helps us understand usage patterns without compromising individual privacy.

Cookies and Tracking Technologies

Like most websites, we use cookies. Some are essential for the platform to function—handling your login session, remembering your preferences. Others help us understand how people use our services so we can make improvements.

Types of Cookies We Use

• Essential cookies: Required for basic functionality and security
• Performance cookies: Help us understand which features get used most
• Functional cookies: Remember your settings and preferences

You can control cookies through your browser settings. Blocking essential cookies might break some functionality, but that's your choice to make. We respect browser "Do Not Track" signals where technically feasible.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from minors. If you're a parent who discovers your child has created an account, contact us immediately and we'll delete it.

International Data Transfers

Your data primarily stays within Australia. In limited cases, some service providers might process data overseas—think cloud backup systems or analytics platforms. When this happens, we ensure appropriate safeguards are in place through standard contractual clauses and verified security certifications.

Any cross-border data transfer complies with Australian Privacy Principle 8. We won't send your information somewhere with inadequate privacy protections.

Changes to This Policy

Privacy practices evolve. When we update this policy, we'll post the new version here with an updated date at the top. Significant changes get communicated directly via email.

We recommend checking this page occasionally—not because we're constantly making changes, but because staying informed about how your data is handled just makes sense. Major revisions happen maybe once a year, usually to reflect new features or regulatory updates.

Complaints and Disputes

If you believe we've mishandled your personal information, we want to hear about it. Start by contacting our privacy officer using the details below. We'll investigate and respond within 30 days.

Not satisfied with our response? You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent body that oversees privacy compliance in Australia. Visit oaic.gov.au for their complaint process.